24/7 Customer Support in Shared Hosting
All of our Linux shared hosting packages offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our services well before you make an order or you are an existing customer and you have any kind of question or a problem, you can contact us at any time, which includes holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles that need longer time to investigate and take care of. Unlike a number of other website hosting service providers, our trouble tickets have a warranted max reply time of just 1 hour, which means that regardless of what the issue is, it will be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we provide include 24/7 customer and technical support, so whatever the issue you experience, you are able to contact us and we'll help you quickly. The guaranteed answer time for any email message or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the reply time rarely is more than 20 min. We also have telephone support with a couple of local numbers around the world as well as a live chat, so that you will be able to get in touch with us and get additional information about our services even if you do not have an account yet. We are able to help you with nearly any question or an issue you may have - payment methods, plan features, email setup, hosting account settings, etcetera. If you employ our services, you won't ever experience a situation where you have to wait for a few days to get an issue resolved like you will need to do with a number of other companies.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages, you won't ever have to wait for more than an hour to get assistance for any difficulty that you may experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets which you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local telephone numbers in a number of countries around the globe plus a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so whatever your question or problem is, there will always be someone to help you in a timely manner. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max answer time warranty, you will enjoy quick support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, which means that if you open a support ticket via your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the better option when the issue involved requires more time to be solved or in case it should be given to our admins, as it's easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.