A ticketing system is the most common communication medium that web hosting providers offer to their customers. It’s most often part of the billing account and is the very best way to solve an issue that takes a certain amount of time to investigate or that has to be escalated to a system administrator. Thus, all comments added by either side will be stored in the same place in case somebody else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to log in and out of at least two accounts to execute a particular procedure or to contact the hosting company’s customer service team. If you want to administer a number of domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Furthermore, it could take a considerable amount of time for the provider to answer your tickets.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing through your files or customizing various account settings. The ticketing system is being strictly monitored 24x7 by our support staff members and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to some other companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for info relating to any technical or billing problem. Moreover, you can read a selection of educational articles, which will help you fix the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was developed with the idea that you should be able to manage everything related to your semi-dedicated server account in a single place and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an inquiry or come across a complication, you can get in touch with our technical support staff instantaneously without needing to log into an entirely different admin dashboard. You can browse through your files or check various account settings whilst opening a new ticket or reading the answer to an old one. In case you have a plethora of tickets and you’d like to track down a specific one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than 60 minutes irrespective of the nature of your inquiry or issue.