A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's a very efficient way to get some info about the website hosting services or have some problem resolved since you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes at the time you exchange information such as usernames or domain names, the faster response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you can do something else while the agent examines the issue involved. Also, you will be able to join a live chat room from any kind of computer which is connected to the web, avoiding the telephone fees that you'll have to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

We provide a live chat assistance service for all of the Linux shared hosting packages that we offer and we are able to support you with almost everything in real time. In case you do not have an account with our company yet, we'll give you more information about the plans so as to help you to choose the most appropriate package. If you are a current client, we can assist you with any general or billing matter plus with various common tech problems, such as an email address installation in a desktop e-mail client. When you can't give us a call for whatever reason or you're in some country where we don't have a local telephone number, our live chat will be the best choice to get in touch with us. Of course, some troubles need extra time to analyze and test, so you'll have to open a ticket to our technicians, however, we can save your time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is online every single day, even on holidays and weekends. It is the most effective way to find out more information about our Linux semi-dedicated packages if you don't have an account yet or to have some problem resolved in case you are a customer and our customer care representatives will assist you promptly no matter what time of the day you join the chat. If you are hesitating which package is more appropriate for your sites, if you need advice whether you should order a specific upgrade and how to order it or when you experience troubles setting up an e-mail account on your PC, you are able to get in touch with us and we will give you the necessary information very quickly. The live chat is available even after our phone lines go off for the day, which means that when you have an account with us, you can rest assured that you'll always receive quick assistance with any kind of question or problem that shows up.