In case you are a site owner, a problem might always emerge and it doesn’t automatically have to be connected with the web hosting service itself. For instance, something can go wrong when you bring an application up to date or some crucial content can be modified or erased unintentionally. No matter what the essence of the problem may be, you will need to get in touch with the technical support team and request them to restore a backup or to help you solve the problem that you are experiencing. How promptly they will do that will determine the time that your sites will be unavailable. For certain websites such as community web portals or Internet shops, a regular downtime interval too often equals losing clients and cash. That being said, it is important to use the services of a company that offers not only a very good help desk service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages offer a 1-hour reply time guarantee, which suggests that irrespective of what enquiry or predicament you might have, we’ll always be there to lend a helping hand. The fact is, it seldom takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and pre-sales matters. Our client service staff representatives will be at your disposal 24-7, even on weekends and official holidays, which means that you will receive quick help whenever you need it. We are aware of exactly how priceless time can be, so by the time we respond to your ticket or e-mail, we will have examined the matter and, in case we haven’t solved it, we will give you more details on what you have to do on your end – when the case necessitates it. With our support services, you can be sure that there will be somebody to lend you a helping hand momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service staff representatives will be at your service all the time and they will respond to any trouble ticket that you send from our web hosting Control Panel within maximum 60 minutes. The ticket response time is guaranteed no matter if you have a general question in regard to your semi-dedicated server or you come across some complication and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24/7/365 to handle any general, billing or technical issue. If you contact us about anything that’s within our capacity, we will sort it out before we get back to you, which suggests that you will not have to wait for hours or even days while the problem continues. In case there is something that you need to do on your end, we’ll supply you with the required details – what workable solutions to try out, what steps to take, etc.