Although this isn't the mainaspect for you to identify a dependable shared hosting company from a bad one or a reseller from a real supplier, being able to call and talk to a live person is a sign that you are not working with a one-person firm and that you'll be able to get in touch with somebody when you need assistance. The phone support for hosting services may vary from general to expert, therefore the issues that can be resolved through a phone call vary based on the specific company. Usually, these matters are simpler and include billing or first level technical issues because more difficult problems usually need a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nonetheless, the option to phone call your service provider will save you considerable time and efforts for the countless tiny problems that may eventually show up when you manage your web hosting account.

Phone Support in Shared Hosting

Since we have live phone support 14 hours per day, you'll be able to get in touch with us and talk to one of our customer support agents to get more information about the Linux shared hosting packages that we supply and make sure that our servers match the system requirements for your websites prior to buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents and you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you will be able to phone us about general and billing matters, and about some technical issues. If the trouble is strictly technical or it needs more time to analyze, you'll have to use our ticketing system, that will allow both you and our tech support team to keep track of the details supplied by each side.

Phone Support in Semi-dedicated Hosting

When you need additional info for the Linux semi-dedicated packages that we provide, you will be able to call any of the three support lines we have around the world - in the United States of America, the United Kingdom and Australia. Thus, you will be able to check in advance if our services are suitable for your websites. If you're already our customer and you own a semi-dedicated account, you're able to contact us on the phone for fourteen hours daily about any billing or common queries. For entirely technical matters you will have to use our ticketing system in order to communicate with our tech support as someproblems simply need more time to be dealt with, still we will help you over the phone with numerous minor tech problems as well, saving you the time and efforts.