A 60–Minute Response Time Guarantee
Every support request you submit to us will be replied to within maximum 1 hour. In case your support ticket or email calls for additional assistance from an administrator, we will forward it and leave a note to inform you that your matter is being examined. If you order the Optional Managed Services package, all of the services included there will be performed at a time of your liking.
A First–Class Client Care Service
Our technical support team will be at your disposal 24/7/365 should you need assistance with the Website Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. Furthermore if you require assistance with the everyday administration tasks on your dedicated web hosting server, you can take a glance at our Optional Managed Services package, that includes data backup space, OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, etc.
A User–Friendly Help Area
We have provided the Website Control Panel with an exhaustive knowledgebase, which offers comprehensive explanations of all its features and functions. Also, we have made detailed video tutorials that will further disclose to you how to perform a specific task or resolve a frequently encountered problem. The educational articles and the tutorial videos are easily accessible from every section of the Website Control Panel through the Videos and Help buttons situated in the top right corner.