Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Each ticket that you send to the client assist Department will be handled within about 1 hour. The standard requests shall be resolved instantly. Nonetheless, if the support question you have submitted requires help from a competent administrator, we are going to address the ticket to him and will inform you about the delay.

  • Top quality support service

  • Expert Tech Help And Support Service

  • We will be on line for you 7 days a week to offer useful information and client support and also to assist you with any problem that you may run into as you are supervising your virtual server. We’ll support all installed in advance software, like your OS, server admin panel (in accordance with the VPS type) and the Website Control Panel designed 100% by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • A thorough and regularly updated knowledge base is built into our custom–built Website Control Panel. It offers you quick tips about how to conduct all the primary web site administration tasks. The Help section presents thorough how–to articles and reviews and step–by–step video tutorials. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right part of each Control Panel section.