A 99.9% Server Uptime
Our shared hosting platform is based on a reliable, enterprise–grade hardware configuration and a strongly customized Linux variation. This is why, no matter what your site is, or how many website visitors you’ve got, or even if there is a denial–of–service assault, our hosting servers will remain up and your web sites will remain visible online.
Our Linux shared hosting packages plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in all our datacenters. Everything is based on top–notch hardware components delivered by Juniper. Also, on each and every router, we’ve configured a firewall with a sophisticated algorithm to be able to sift all shady requests.
In this way, in each of our datacenters – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your money on the line, you can’t feel really secure. For this reason, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you do not feel happy with our hosting service or if you wish to use a more powerful hosting solution, such as a Linux VPS web hosting packages or even a Linux dedicated servers hosting packages – you will receive your money back in full, with no obscure fees or refund taxes.
24/7 Technical Support
In the event that you run a hosting firm, your support engineers are of vital importance. This is exactly why we have cautiously chosen a very proficient group of technical support engineers, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All customer support tickets are replied to in under one hour and our average response time is under 20 minutes!